PillowFare Help Center
How can we help?
Top questions
Searching and booking
How do I search for a hotel?
Choose a destination and dates, then compare available hotels and live prices.
Searching and booking
How do I book a hotel?
Select a live room rate, enter the guest details, and complete secure payment.
Searching and booking
Why am I getting a booking error?
Rates can expire or sell out while a booking is being completed.
Booking confirmation
Are PillowFare hotel bookings guaranteed?
A booking is confirmed when PillowFare displays a confirmation and booking reference.
Booking confirmation
Where can I find my booking confirmation?
Open My bookings or use the secure link in your confirmation email.
Booking confirmation
I did not receive a booking confirmation, but my card was charged
Check your bookings and email first, then contact support before booking again.
Hotel information
What amenities does my hotel offer?
Hotel pages list available facilities and room features supplied by the property.
Prices and payments
Do PillowFare hotel prices include taxes and fees?
Displayed stay totals include the taxes and PillowFare fee known at booking time.
Browse by topic
Searching and booking
Booking confirmation
Hotel information
Prices and payments
Cancellations and refunds
During your stay
Contact and account
Technical help
About PillowFare
Still need help?
Call toll-free at 1-866-327-3959 for booking or account help. Report technical bugs separately.