Technical issues only

Report a technical issue

This form goes directly to PillowFare’s engineering and product team. It is for bugs affecting the app or website. Reports are reviewed, but you should not expect a response.

Need help with a booking, refund, charge, or account? Do not use this form. Call toll-free at 1-866-327-3959 or use the chat button in the lower-right corner of the site.

A helpful report includes:

What you were doing when the problem occurred
What you expected to happen
What happened instead
The page, screen, error message, and screenshots when available

First name

Last name

Your email address

Phone number used to log in

What platform were you using?

What happened?

Where did it happen, and what did you expect?

For example: hotel booking page, map view, profile settings. Describe what you expected and what happened instead.

Optional: add screenshotsBrowse filesPNG, JPEG, or WebP · up to 3 files · 5 MB each

Do not upload payment card numbers, passwords, passports, or other sensitive information.

How big of a problem is this?

Minor — It’s a small issue, but things still work.Moderate — It caused a problem, but I got around it.Major — Something important isn’t working.Critical — I can’t use the app or something went very wrong.

Optional: error message or link

Anything else you’d like to add?